Membership Concierge II

Life Time Inc.; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Membership Concierge II. This entry-level position offers a unique opportunity to engage with members and guests, providing exceptional service and fostering a welcoming environment. As a key player in the community, you will help individuals live healthier and happier lives while developing your skills in hospitality. With a focus on personal growth, you will have access to training and professional development opportunities. Join a dynamic team that values inclusivity and celebrates individual contributions, making a difference in the lives of others.

Benefits

Fully subsidized membership

Discounts on products and services

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, vision coverage

Short and long-term disability insurance

Life insurance

Paid time off

Parental leave and adoption assistance

Qualifications

• 1+ year of customer service experience required.
• Passion for serving others and effective communication skills.

Responsibilities

• First point of contact for members and guests, creating extraordinary experiences.
• Assist with account maintenance and member retention interactions.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Diploma or Equivalent

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge II role at Life Time Inc.

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Join to apply for the Membership Concierge II role at Life Time Inc.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

1. Operate as the first point of contact for members and guests entering the resort.
2. Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
3. Receive and facilitate incoming phone calls from members and guests.
4. Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
5. Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
6. Serve as a point of contact for new member acquisition and member retention interactions.
7. Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

1. High School graduate or equivalent.
2. Minimum of 1 year of customer service experience.
3. Passion to serve others.
4. Effective communication skills.

Preferred Requirements

1. Bachelor's Degree in Hospitality.

Pay

This is an hourly position with wages starting at $15.50 and pays up to $18.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions, ensuring equal opportunity in recruitment, hiring, training, and promotion.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services