Membership Concierge II - Evenings and Weekends

Life Time Inc.; Commerce Charter Township (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Life Time Inc. is looking for a Membership Concierge II to join their team in Commerce Charter Township. This part-time position focuses on member engagement and account maintenance, emphasizing hospitality and exceptional service in a dynamic fitness environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Point of contact for members and guests entering the resort.
• Build relationships with members and guests to create extraordinary experiences.
• Assist members with account maintenance and service inquiries.

Skills

Customer service

Communication

Education

High School graduate or equivalent

Bachelors Degree in Hospitality

Job description

Membership Concierge II - Evenings and Weekends

Join to apply for the Membership Concierge II - Evenings and Weekends role at Life Time Inc.

Membership Concierge II - Evenings and Weekends

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Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
  
  

Position Requirements

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills
  
  

Preferred Requirements

• Bachelors Degree in Hospitality
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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