Membership Concierge & Fitness Advisor

24 Hour Fitness; Aurora (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

24 Hour Fitness in Aurora, CO is seeking a front-line team member to welcome new members and guide them on the start of their fitness journey. You will build genuine relationships, listen to goals, and recommend personalized options to support overall success.

You are the first contact visitors meet; a friendly greeting, efficient check-in, and proactive attention help create a sense of belonging within our community.

Qualifications

• Authenticity, sincerity and integrity in interactions.
• Self-motivated and passionate about helping others.
• Goal-oriented with a positive, can-do attitude.
• Embrace challenges and view setbacks as growth opportunities.
• Strong service mentality and desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting members with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative and inclusive sales and service experience for guests and members; inspire next steps toward fitness goals.
• Assist with onboarding new members and connecting them to fitness offerings.

Skills

Customer service

Sales experience

Retail experience

Communication

CPR AED

Job description

24 Hour Fitness in Aurora, CO is seeking a front-line team member to welcome new members and guide them on the start of their fitness journey. You will build genuine relationships, listen to goals, and recommend personalized options to support overall success.

You are the first contact visitors meet; a friendly greeting, efficient check-in, and proactive attention help create a sense of belonging within our community.