Membership Concierge -Closing Shift

Lifetime; Troy (MI); On-site; USD 30,000 - 38,000; Part time

Job summary

A leading fitness company seeks a Membership Concierge I to enhance member experiences and foster loyalty. This position involves providing exceptional customer service, managing communications, and facilitating transactions while embodying a commitment to a healthy lifestyle. Join this inclusive team to positively impact members’ lives.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.

Responsibilities

• Operates as the first point of contact for members and guests.
• Facilitates incoming phone calls and assists members with transactions.
• Educates members on club programming, events, and policies.

Skills

Effective communication skills

Passion for living a healthy way of life

Ability to multi-task

Customer service

Education

HS graduate or equivalent preferred

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.