Membership Concierge (Closing Shift)

Lifetime; Novi (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company in the hospitality industry seeks a Membership Concierge to enhance member experiences and manage account services. This role allows growth through hospitality certifications and progress within an inclusive team environment. Candidates will engage with members daily, providing valuable insights and resolving concerns as the first point of contact.

Qualifications

• Minimum of 1 year of customer service experience required.
• Passion to serve others is essential.
• High School graduate or equivalent education.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Maintains updated knowledge to educate members on club programming and policies.
• Engages in problem solving and service recovery for member questions.

Skills

Effective communication skills

Customer service

Problem solving

Relationship building

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests entering resort

• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

• Receives and facilitates incoming phone calls from members and guests

• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

• Serves as point of contact for new member acquisition and member retention interactions

• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

• High School graduate or equivalent

• Minimum of 1 year of customer service experience

• Passion to serve others

• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.