Membership & Community Experience Lead

Jam Center; Garrett (IN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

401K + Employer match

Free JAM Membership

Warm collaborative culture

Competitive wages

Professional growth opportunities

Job summary

The JAM Center in Garrett, Indiana is seeking a Membership & Community Experience Lead to welcome guests, build relationships, and guide our Welcome Center team in evenings and weekends.

You will engage members, promote programs, manage registrations, and ensure outstanding service reflects our caring, honest, respectful values at every touchpoint. Strong communication and leadership are essential for success.

Qualifications

• Minimum one to two years of experience in customer service, sales, or community engagement.
• Cash handling experience required.
• Proficient with computers and common software applications.
• Advanced knowledge of Daxko or similar CRM for membership management, program registration and payments.

Responsibilities

• Serve as the primary contact for staff, members, and guests during shifts, including evenings and weekends.
• Lead communication between the Membership and Community Experience Advocate team and the Director.
• Greet members and visitors, modeling exceptional service standards.
• Promote and sell memberships, programs, and events to meet team goals.
• Oversee class and event registrations and ensure accurate processing.
• Manage staff scheduling and provide coverage as needed.
• Maintain a welcoming Welcome Center and lobby environment.
• Uphold JAM Center policies and safety standards.

Skills

Customer service

Sales

Community engagement

Team leadership

Cash handling

Computer literacy

CRM - Daxko

Math skills

Accounting basics

Education

High school diploma

Tools

Daxko CRM

Job description

Be the first smile, the helping hand, and the heartbeat of community.

At the JAM Center, we believe that belonging begins the moment someone walks through our doors. As our Membership & Community Experience Lead, you'll help create a place where every person feels seen, welcomed, and inspired to connect. Whether you're celebrating a member's milestone, introducing someone to a new class, solving a challenge with kindness, or helping a family discover all the opportunities available to them, you'll play an important role in shaping experiences that make people want to come back.

This is more than a customer service position, it's an opportunity to build relationships, strengthen community, and help people thrive. You'll support and encourage our Welcome Center team, serve as a trusted leader during evenings and weekends, and help ensure every interaction reflects the values that make the JAM Center special.

At the JAM Center, we don't simply provide programs—we create community. Every decision and every interaction is guided by our shared values:

Caring – We lead with compassion and put people first.

Honesty – We build trust through integrity and transparency.

Respect – We celebrate every individual and create spaces where everyone belongs.

Responsibility – We show up for one another, our community, and our mission.

Why You'll Love It Here

Every day is different. One moment you might be welcoming a new family, the next you're celebrating a member's success, helping a child sign up for swim lessons, supporting a teammate, or connecting someone with a program that changes their life. You'll join a team that believes wellness is about more than fitness... it's about relationships, purpose, and creating a place where people of all ages can grow together.

If you love bringing people together, creating meaningful experiences, and making your community stronger one conversation at a time, we'd love to meet you. Come help us build a place where together, we're so much more.

Who You Are

You're someone who genuinely enjoys people. You remember names, notice when someone is having a hard day, and find joy in helping others feel like they belong. You're organized, dependable, and comfortable leading a team while balancing the details that keep operations running well. You communicate with kindness, stay calm under pressure, and believe that small moments of connection can make a big difference.

Pay Range and Schedule

Up to $19 per Hour

Quarterly Commission Incentives

• 401K + Employer match
• Free JAM Membership - includes free fitness and aquatics classes, access to pool, spa, and fitness center, and discounted rates on rentals and programs
• Warm, collaborative, professional, and inspiring work culture
• Competitive Wages
• Professional Growth Opportunities

Experience Requirements

Minimum of 1–2 years of experience in customer service, sales, or community engagement, with a focus on team collaboration.

Previous cash-handling experience required.

Proficient in computer use and familiar with standard software applications.

Advanced knowledge of Daxko or similar CRM for membership management, program registration, and payment processing preferred.

Strong math and accounting skills required.

Physical Requirement

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

The worker is subject to noise due to busy work hours and member interactions. This worker must be able to share workspace and function in a team environment.

Responsibilities

• Serves as the primary point of contact for staff, members, and guests during assigned shifts, including evenings and weekends.
• Acts as a communication bridge between the Membership and Community Experience Advocate team and the Director.
• Greets all members, guests, and visitors in a friendly and professional manner, modeling exceptional service standards.
• Ensures team members provide accurate information regarding memberships, programs, and services.
• Conducts tours for prospective members and assists with onboarding new members.
• Promotes and sells memberships, programs, and special events, supporting achievement of team sales goals.
• Oversees registration for classes, programs, and community events, ensuring efficient and accurate processing.
• Monitors building access and ensures proper member check-in procedures are followed.
• Leads member engagement initiatives, including appreciation events and outreach efforts.
• Responds to inquiries, resolves concerns promptly, and directs individuals to appropriate staff when necessary.
• Manages staff scheduling and serves as the first point of contact for coverage needs.
• Assists the Director with administrative and operational tasks, including designated off-desk responsibilities.
• Maintains a clean, organized, and welcoming Welcome Center and lobby environment.
• Upholds all JAM Center policies, procedures, and safety standards.
• Serves as the key staff person for on-site safety and emergency situations when on duty.
• Performs other duties as assigned to support the overall success of the JAM Center.

Qualifications

• Must be eighteen or older
• High school diploma or general education degree (GED)
• Basic mathematics skills required
• Past cash handling experience preferred
• Proficiency with computers and technology preferred - training is provided
• CPR certification required within 6 months of hire - training and certification provided by JAM Center