Membership & Community Engagement Director

Ymca-of-Southeastern-North-Carolina; Wilmington (NC); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Flexible medical, dental, and vision

HSA match

Complimentary YMCA family membership

Discounts on YMCA programs

YMCA Retirement Plan

Job summary

YMCA of Southwestern NC in Wilmington, NC is seeking a Membership Director to lead member services, supervise staff, and drive engagement across Nir and Midtown branches. You will oversee payroll, budgets, and program implementation while advancing a culture of service and inclusion.

The role emphasizes recruiting and training, managing memberships, and coordinating with leadership to ensure high member satisfaction and organizational goals are met.

Qualifications

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Excellent personal computer skills.
• Experience with membership software Daxko Operations.
• Highly attentive to detail.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Assists in creating a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs additional administrative support personnel for Member Services.
• Develops strategies to motivate staff and achieve goals for the YMCA of Southwestern North Carolina.
• Audits the implementation of Welcome Desk procedures.
• Reviews and updates desk procedures and communicates changes to Member Services Leadership.
• Coordinates with Leadership Staff on financial transactions.
• Audits membership files for accuracy.
• Handles rentals and contracts for the Wilmington Area.
• Handles billing/invoicing of Corporate memberships for the Association.
• Participates and helps facilitate staff meetings and related Member Service meetings at Wilmington Area YMCA’s.
• Ensures staff meets or exceeds goals.
• Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
• Assist in approving payroll for your department as outlined in the payroll guidelines.
• Assist in monitoring pieces of the Membership annual budget; monitor and make adjustments as needed.
• Assist in annual performance reviews on all employees within your department.
• Performs other duties as assigned.
• Provides leadership and direction to membership staff at both Nir and Midtown branches, ensuring consistent operations, strong member engagement, and alignment across locations.

Skills

PC skills

Membership software

Detail-oriented

Interpersonal skills

Diversity & inclusion

Education

Bachelor's degree in related field

Tools

Daxko Operations

Job description

YMCA of Southwestern NC in Wilmington, NC is seeking a Membership Director to lead member services, supervise staff, and drive engagement across Nir and Midtown branches. You will oversee payroll, budgets, and program implementation while advancing a culture of service and inclusion.

The role emphasizes recruiting and training, managing memberships, and coordinating with leadership to ensure high member satisfaction and organizational goals are met.