Membership Advisor

East Bank Club; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health & Wellness coverage

Paid Time Off

401(k) with company match

Holiday Bonus

Tuition reimbursement

Free workout privileges

Job summary

East Bank Club is seeking a Membership Advisor to help prospective and existing members with membership sales and information. The role is entry-level, with a schedule that includes weekends and afternoons, and a pay rate of $23.00 per hour plus bonuses based on team performance.

Responsibilities include guiding tours, signing up new members, processing orientation and paperwork, and maintaining prospect lists. Benefits cover health, retirement, time off, and more.

Qualifications

• Previous sales experience required.
• Excellent oral communication and customer-service skills.
• Ability to handle multiple tasks at once.
• Works well under pressure in a fast-paced environment.
• Self-starter who takes initiative.

Responsibilities

• Work with prospective new members.
• Assist with membership sales, reinstatements and conversions.
• Arrange and provide tours for prospective members.
• Accommodate walk-in requests for information or tours.
• Enter inquiries into Keep Me prospecting software.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Initiative

Education

Some college or sales experience

Job description

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity! Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.

Rate of Pay: $23.00 per hour, plus bonus potential based on team's performance.

This role is considered entry-level.

Full-Time Schedule: Sunday: 9:00am-4:00pm Monday: 11:00am-7:30pm Tuesday: 11:00am-7:30pm Wednesday: 9:30am-6:30pm Thursday: off Friday: 11:00am-7:30pm Saturday: off *Schedule is subject to change based on business needs

Responsibilities:

• Work with prospective new members
• Assist with all aspects of membership, including sales, reinstatements and conversions.
• Arrange and provide tours for prospective members
• Accommodate walk-in requests for membership information or tours
• Enter all membership inquiries into Keep Me prospecting software in a timely manner
• Maintain prospect list on a daily basis, including all follow up, status updates and notes
• Sign up new members
• New Member Orientation Process new member paperwork
• Issue, stock and create New Member Gifts
• Issue referral gifts and update referral log weekly
• Responsible for assigned individual Sr. project
• Knowledge of all membership policies and reasons behind them
• Check email and voicemail regularly and follow up promptly
• Reinstate memberships
• Corporate accounts
• Inactivate memberships
• Assist as a Member Services Representative
• All other job duties as assigned by management.

Qualifications:

• Previous sales experience
• Excellent oral communication and customer service skills
• Ability to handle multiple tasks at once
• Work well under pressure and in a fast-paced environment
• Self-starter; takes initiative
• Some college or sales experience preferred

Benefits:

• Time Off & Retirement
• Paid Time Off 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Health & Wellness: Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Employee Perks: Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement
• East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.