Member Support Specialist - Remote & Growth

Royal Credit Union Inc.; Eau Claire, Northern (WI, KY); Hybrid; USD 57,451,000 - 64,357,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

5% 401k employer match

Paid family and sick leave

Vacation and sick time accruals

Tuition and student loan debt support

Job summary

Royal Credit Union Inc. in Eau Claire, WI is seeking a Customer-focused Member Service Representative to deliver exceptional service by phone and written channels. You’ll assist Members with online banking, card support, and resolving inquiries with empathy and efficiency.

WhatYouNeed: a high school diploma or equivalent, strong communication skills, and the ability to multitask across banking systems. Training occurs at the Corporate Center with potential hybrid work after onboarding.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience solving member inquiries with empathy and professionalism.
• Ability to use multiple banking systems and digital tools while communicating clearly.

Responsibilities

• Provide service to Members via phone and written channels.
• Assist with online banking and card support, resolving first-level technical issues.
• Handle deposit-related transactions and general account inquiries with accuracy.

Skills

Critical thinking

De-escalation

Multitasking

Financial systems navigation

Education

High school diploma or equivalent

Associate’s degree in related field

Job description

Royal Credit Union Inc. in Eau Claire, WI is seeking a Customer-focused Member Service Representative to deliver exceptional service by phone and written channels. You’ll assist Members with online banking, card support, and resolving inquiries with empathy and efficiency.

WhatYouNeed: a high school diploma or equivalent, strong communication skills, and the ability to multitask across banking systems. Training occurs at the Corporate Center with potential hybrid work after onboarding.