Member Support Specialist — Outbound & Resolution Expert

merican Associated Pharmacies Inc.; Scottsboro (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

American Associated Pharmacies (AAP) is seeking a Member Support Representative in Scottsboro, Alabama. The role focuses on delivering exceptional service to member pharmacies through proactive outreach and timely issue resolution.

You will perform outbound calls, educate members on programs, and maintain accurate CRM records while collaborating with internal teams for effective support.

Qualifications

• High School Diploma required.
• 2+ years in customer service or call center work.
• Experience with CRM systems and MS Office preferred.

Responsibilities

• Respond to member inquiries via phone, email, and chat with accuracy and first-contact resolution.
• Troubleshoot membership, program participation, and general support questions; coordinate with other departments as needed.
• Document all member interactions in CRM systems accurately.

Skills

Customer service

Call center

Outbound calls

CRM systems

Microsoft Office

Communication

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

American Associated Pharmacies (AAP) is seeking a Member Support Representative in Scottsboro, Alabama. The role focuses on delivering exceptional service to member pharmacies through proactive outreach and timely issue resolution.

You will perform outbound calls, educate members on programs, and maintain accurate CRM records while collaborating with internal teams for effective support.