Member Support Specialist I: Elevate Service & Compliance

Brazos Valley Schools Credit Union; Katy (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Annual Paid Time Off

Quarterly Performance Review

Annual Compensation Review

Medical, Dental and Vision

401k Brazos Valley match

Life Insurance

Short Term Disability

Long Term Disability

AD&D Insurance

Employee Scholarships

Job summary

Brazos Valley Schools Credit Union in Katy, Texas, seeks a customer-focused call center professional to answer member calls and assist with financial inquiries and transactions. You will input data accurately, identify cross-sell opportunities, and maintain awareness of banking regulations to protect members and the institution.

The role emphasizes exceptional service delivery, on-site work, and collaboration with team members.

Qualifications

• Minimum one year of call center experience preferred.
• Minimum one-year financial institution experience preferred.
• A high school education or GED required.
• Ability to analyze data for equitable resolutions.

Responsibilities

• Answers incoming member calls daily with focus on exceptional service and accurate data input.
• Identifies opportunities to offer other credit union products and services.
• Maintains knowledge of regulatory compliance for member services (BSA, OFAC, Patriot Act, Red Flags, Reg CC/Reg D, Reg E, Truth in Savings/Truth in Lending).
• Handles challenging situations professionally and promptly.
• Works on-site at designated location and supports colleagues as needed.

Skills

Problem solving

Critical thinking

Courtesy & diplomacy

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Brazos Valley Schools Credit Union in Katy, Texas, seeks a customer-focused call center professional to answer member calls and assist with financial inquiries and transactions. You will input data accurately, identify cross-sell opportunities, and maintain awareness of banking regulations to protect members and the institution.

The role emphasizes exceptional service delivery, on-site work, and collaboration with team members.