Member Support Specialist I

BVSCU; Katy (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Quarterly performance review

Annual compensation review

Medical, Dental and Vision

401k match up to 6%

Descripción de la vacante

Brazos Valley Schools Credit Union in Kentucky is seeking a customer-focused Call Center Representative to handle member inquiries, process financial transactions, and input data with accuracy at our on-site location. You will listen to member needs, offer appropriate credit union products, and strive for exceptional service.

You should have at least one year of call center experience, familiarity with financial services regulations, and proficiency with Microsoft Office.

Formación

• Minimum one year of call center experience.
• Minimum one year of financial institution experience.
• A high school education or GED required.
• Ability to analyze data for equitable resolutions.
• Proficient with problem solving and critical thinking skills.
• Ability to work on-site at designated location.
• Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
• Proficiency in Microsoft Office software applications.
• Must be bondable.

Responsabilidades

• Answers member calls daily with emphasis on exceptional member service and accuracy of data input.
• Listens effectively to member requests and offers support to meet member needs in a timely manner and identify product opportunities.
• Maintains working knowledge of regulatory compliance related to member services and financial services.
• Manages challenging situations efficiently, promptly, and professionally.
• Other duties as assigned.

Conocimientos

Call center experience

Banking experience

Data analysis

Problem solving

Customer service

Microsoft Office

Bondable

Communication skills

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

## Description**Role:**Answers incoming calls and assists members with financial inquiries and transactions.**Essential Functions & Responsibilities include but are not limited to:**1. Answers member calls daily with emphasis on exceptional member service and accuracy of data input.2. Listens effectively to member requests and offers support to meet member's needs appropriately and in a timely manner. Identifies opportunities to offer other credit union products and services.3. Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.4. Manages challenging situations efficiently, promptly, and professionally.5. Other job duties as assigned**Position Requirements:*** Minimum one year of call center experience preferred.* Minimum one-year financial institution experience preferred.* A high school education or GED required.* Ability to analyze data for equitable resolutions.* Proficient with problem solving and critical thinking skills.* Ability to work on-site at designated location.* Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.* Proficiency in Microsoft Office software applications.* Must be bondable**Ergonomic** **Considerations****:*** Must be able to sit for extended periods of time (6 to 7 hours per day).* Must be able to use telephone equipment and accessories, view a computer screen, use a keyboard to enter information, and manipulate a mouse.* Job includes some repetitive hand/wrist motions.* Ability to operate office machinery.* Ability to lift up to 25 pounds.**This job description is not a comprehensive list of all activities, duties, and responsibilities of the position. Such requirements may be expanded or otherwise changed at any time as indicated by the operational needs of the credit union. Employees may also be required to assist colleagues with their job responsibilities from time to time.****Benefits:*** **Annual Paid Time Off*** **Quarterly Performance Review*** **Annual Compensation Review*** **Medical, Dental and Vision**+ Medical PPO plan+ Dental PPO plan+ Vision plan* Employee Assistance Program (EAP)* **Retirement**+ 401k, Brazos Valley Schools Credit Union match of 100% up to 6% of your base income* **Income Replacement and Life Insurance - 100% Brazos Valley Schools Credit Union paid**+ Short Term Disability+ Long Term Disability+ Life and Accidental Death & Dismemberment Insurance (AD&D)* **Voluntary Benefits**+ Additional Life Insurance for Employee and Dependents+ Hospitalization Insurance+ Critical Illness Insurance+ Pre-Paid Legal+ Identity Protection+ Other benefits offered that are not through payroll deduction* **Ongoing Leadership Training and Development*** **Career Path and Succession Planning*** **Community Volunteer Opportunities*** **Employee Scholarships*** **AAA Discount*** **Discount tickets to events and travel**