Member Support Specialist — Growth & Guest Experience

Rocket Carwash; South Jordan (UT); On-site; USD 19,000 - 21,000; Full time

Job summary

Rocket Carwash is seeking a Member Support Specialist in Utah to greet guests, assist members, and keep the site running smoothly. You’ll work with a team to maintain high guest service standards, assist with vehicle prep, and ensure a clean, safe environment.

The role offers training, a friendly work culture, and opportunities to grow while engaging with customers and fellow associates in a fast-paced setting.

Qualifications

• Customer-facing role with a focus on greeting guests and creating a positive experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and collaborate with the team.

Responsibilities

• Uphold guest service standards by greeting customers warmly and addressing them by name.
• Build connections with members and check in on their experience during visits.
• Prepare vehicles for entry, following procedures for a smooth process.
• Perform routine parking lot checks to ensure carts have towels and cleaners.
• Maintain a clean, organized location and complete side-work as assigned.
• Work as part of a team with a positive attitude to drive success.
• Follow safety regulations and policies at all times.
• May perform basic to intermediate-level technology tasks.
• Other duties as assigned by leadership.

Skills

Guest Service

Communication

Teamwork

Safety Awareness

Adaptability

Tools

POS System

Basic Tech Tasks

Job description

Rocket Carwash is seeking a Member Support Specialist in Utah to greet guests, assist members, and keep the site running smoothly. You’ll work with a team to maintain high guest service standards, assist with vehicle prep, and ensure a clean, safe environment.

The role offers training, a friendly work culture, and opportunities to grow while engaging with customers and fellow associates in a fast-paced setting.