Member Support Specialist

Insight Global; Flint (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Insight Global is partnering with a client in the Flint, MI area to hire a Member Support Specialist on a contract-to-hire basis. The role focuses on delivering excellent customer service to members and retaining membership in the assigned area.

The ideal candidate will have strong communication and problem-solving skills, be proficient with Microsoft Office, and have experience supporting customers, parents, or volunteers. Salesforce and web-based conferencing tools are used daily.

Qualifications

• Strong customer service and problem-solving abilities.
• Ability to respond professionally to inquiries by phone, email, and in person.
• Experience supporting customers, members, parents, or volunteers.
• Proficiency with Microsoft Office Suite.
• Prior childcare or education experience (must be okay with working with young children).

Responsibilities

• Provide ongoing support to members within the assigned geographic area.
• Answer, manage, problem-solve, and respond appropriately to inquiries received by phone, email, and in person.
• Collaborate with internal partners to provide effective support to parents and troop volunteers.
• Provide first-level conflict resolution in accordance with organizational processes.
• Use technology, including Salesforce and web-based video conferencing, to support members.
• Use data-analysis software to track, organize, and analyze membership information.
• Support the organization’s overall customer-support plan, including assisting retail curbside customers when assigned.
• Perform other duties as assigned.

Skills

Customer service

Problem-solving

Professional communication

Microsoft Office Suite

Childcare/education experience

Tools

Salesforce

Web conferencing

Data analysis software

Job description

Job Description

A client in the Flint MI area is seeking a Member Support Specialist for a contract to hire opportunity. The Member Support Specialist provides service and support to members and is responsible for retaining membership within assigned geographic areas by delivering excellent customer service and support.

Key Responsibilities

Provide ongoing support to members within the assigned geographic area

Answer, manage, problem-solve, and respond appropriately to inquiries received by phone, email, and in person

Collaborate with internal partners to provide effective support to parents and troop volunteers

Provide first-level conflict resolution in accordance with organizational processes

Use technology, including Salesforce and web-based video conferencing, to support members

Use data-analysis software to track, organize, and analyze membership information

Support the organization’s overall customer-support plan, including assisting retail curbside customers when assigned

Perform other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Strong customer service and problem-solving abilities

Ability to respond professionally to inquiries by phone, email, and in person

Experience supporting customers, members, parents, or volunteers

Proficiency with Microsoft Office Suite

Prior childcare or education experience (must be okay with working with young children)