Member Support Specialist

FIT House of Brands; Austin (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

FIT House of Brands in Austin, TX seeks a Member Support Specialist to welcome members, manage front desk operations, and drive positive member experiences. This casual role focuses on member conversations, first-time class-takers, lead engagement, and studio duties under the Studio Manager and Director of Operations.

This position requires early mornings, evenings, and weekend work, plus attention to safety, cleanliness, and guest satisfaction as you support events and promotions across the

Qualifications

• CPR and First Aid certification is required.
• Excellent customer service skills and professional communication.
• Understanding of Pilates, Tone and Yoga benefits is beneficial.
• Willingness to learn and participate in continued education.

Responsibilities

• Casual role with early mornings, evenings and weekend work.
• Visually inspect equipment before classes to ensure safety and readiness.
• Maintain studio tidiness and return equipment to established standards.
• Participate in networking events and studio promotions to generate new business.
• Adhere to FS8 brand and athletics standards at all times.
• Work front desk and build relationships with current and future members.
• Make sales calls and follow up on member inquiries during shifts.
• Pay attention to detail to enhance member experience during shifts.
• Stock laundry, studio supplies, and towels in preparation for classes.
• Evolve with new developments in the fitness industry.
• Present professional attire and maintain a strong brand presence.
• Represent the elements of the FS8 brand.
• Minimum of 20 hours per week, plus 40 calls per shift.
• Undertake other duties as assigned.

Skills

Customer service

Communication

Punctuality

Sales outreach

Job description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

• Casual role, which requires early mornings, evenings and weekend work
• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
• Responsible for studio tidiness and returning equipment to standards set by studio management
• Participate in networking/community events as needed and studio promotions to generate new business
• Stay up to date with, and implement FS8 brand and athletics standards at all times
• Working front desk + establishing relationships with current and future members
• Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
• Attention to detail during shift for member experience
• Stocking laundry, studio supplies, and rolling towels in preparation for classes
• Willingness to evolve with new developments in the fitness industry
• Professional attire + presence in studio
• Representing the elements of the brand
• Minimum of 20 hours/ week, + 40 calls/ shift
• Any other duties as assigned

Requirements

• Valid CPR and First Aid Certificate
• Excellent customer service skills
• Professional and effective communication skills
• In-depth understanding of the benefits of Pilates, Tone and Yoga
• Passion for learning and attending continued education training
• Punctual and Reliable