Sales Associate

Club Pilates; Apex (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Club Pilates Apex is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. This role blends sales, service, and operations to create an exceptional studio experience.

As a brand ambassador for Club Pilates and Aligned Fitness Holdings, you will drive memberships, support retention, and foster a welcoming community while performing daily studio tasks and representing the brand at local events.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Proficiency with email, scheduling systems, and Microsoft Office or Google Workspace.

Responsibilities

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
• Conduct consultations with prospective members to understand fitness goals and recommend membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and key performance metrics.
• Maintain accurate and timely documentation of all sales activities and member interactions in ClubReady.
• Deliver exceptional service by greeting members and guests, and create a positive studio atmosphere.
• Build relationships with members to enhance engagement, satisfaction, and retention.
• Respond promptly to calls, emails, texts, and walk-in inquiries.
• Resolve member concerns or escalate to studio leadership as needed.
• Support daily studio operations, ensuring a clean, organized, welcoming environment.
• Process member account requests (freezes, cancellations, updates) per policy.
• Comply with Club Pilates and Aligned Fitness Holdings policies.
• Assist with opening/closing procedures and act as studio leader when needed.
• Represent the studio at local events and promotions to generate new leads.

Skills

Customer service

Communication

Relationship building

Multitasking

Office tools

Education

High school diploma

Tools

ClubReady

Job description

The Front Desk/Sales Associcate serves as the first point of contact for prospective and current members and plays a critical role in creating an exceptional studio experience. As a brand ambassador for Club Pilates and Aligned Fitness Holdings, this individual is responsible for building relationships, driving membership sales, supporting member retention, and fostering a welcoming studio community.

This role combines sales, customer service, and operational support responsibilities, requiring a highly motivated individual who thrives in a fast-paced environment and is passionate about health, wellness, and helping others achieve their fitness goals.

Key Responsibilities

Membership Sales & Business Development

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
• Conduct consultations with prospective members to understand their fitness goals and recommend appropriate membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and key performance metrics.
• Maintain accurate and timely documentation of all sales activities, communications, and member interactions within ClubReady.

Member Experience & Customer Service

• Deliver exceptional service by warmly greeting members and guests and creating a positive, professional studio atmosphere.
• Build strong relationships with members to enhance engagement, satisfaction, and retention.
• Respond promptly and professionally to phone calls, emails, text messages, and walk-in inquiries.
• Resolve member concerns or elevate issues appropriately to studio leadership.

Studio Operations

• Support daily studio operations, ensuring a clean, organized, and welcoming environment.
• Process member account requests, including freezes, cancellations, and account updates in accordance with company policies.
• Ensure compliance with all Club Pilates and Aligned Fitness Holdings policies, procedures, and service standards.
• Assist with opening and closing studio procedures as assigned.
• Serve as the acting studio leader in the absence of the General Manager when designated.

Community Outreach & Brand Awareness

• Represent the studio at local networking events, community activities, partnerships, and promotional initiatives.
• Support grassroots marketing efforts designed to increase brand awareness and generate new leads.
• Act as a positive ambassador for Club Pilates and Aligned Fitness Holdings within the local community.

Qualifications and Education Requirements

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with email, scheduling systems, and Microsoft Office or Google Workspace.

Preferred

• Previous experience in sales, customer service, hospitality, retail, fitness, or wellness industries.
• Experience working toward sales goals, quotas, or performance metrics.
• Familiarity with ClubReady or similar customer relationship management (CRM) systems.

Success in this Role

• Build meaningful relationships within the studio community.
• Achieve membership sales and retention goals.
• Demonstrate accountability, professionalism, and initiative.
• Contribute positively to the culture and success of the studio.

Physical Requirements

• Ability to stand and move throughout the studio for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.