Member Support Specialist

F45 Training Point Grey; Austin (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

F45 Training Point Grey in Austin is seeking a dedicated Member Support Specialist to join our studio team. This role is vital for ensuring a positive experience for members from greeting at the front desk to assisting with membership queries and general studio operations.

The ideal candidate will possess excellent communication and customer service skills, a valid CPR and First Aid Certificate, and a passion for fitness and continual learning. The role involves various responsibilities and requires the ability to work early mornings, evenings, and weekends.

Qualifications

• Must possess valid CPR and First Aid Certificate.
• Excellent customer service skills; passionate about fitness.
• Ability to communicate effectively and professionally.

Responsibilities

• Ensure a positive and seamless experience for all members.
• Assist the studio team with membership and general duties.
• Maintain studio tidiness and assist in class preparations.

Skills

Excellent customer service skills

Professional and effective communication skills

In-depth understanding of Pilates, Tone and Yoga

Education

Valid CPR and First Aid Certificate

Job description

Description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first-time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist Will

• Casual role, which requires early mornings, evenings and weekend work
• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
• Responsible for studio tidiness and returning equipment to standards set by studio management
• Participate in networking/community events as needed and studio promotions to generate new business
• Stay up to date with, and implement FS8 brand and athletics standards at all times
• Working front desk + establishing relationships with current and future members
• Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
• Attention to detail during shift for member experience
• Stocking laundry, studio supplies, and rolling towels in preparation for classes
• Willingness to evolve with new developments in the fitness industry
• Professional attire + presence in studio
• Representing the elements of the brand
• Minimum of 20 hours/ week, + 40 calls/ shift
• Any other duties as assigned

Requirements

• Valid CPR and First Aid Certificate
• Excellent customer service skills
• Professional and effective communication skills
• In-depth understanding of the benefits of Pilates, Tone and Yoga.
• Passion for learning and attending continued education training
• Punctual and Reliable