Member Care & Solutions Specialist

ICCU; Chubbuck (ID); On-site; USD 54,443,000 - 59,237,000; Full time

Benefits offered by this job

Paid time off

11 holidays

401K and pension

Tuition reimbursement

Employee assistance program

Wellness program

Life and disability insurance

Culture

Business discounts

Job summary

ICCU is seeking a Member Contact Center Agent to assist our Credit Union members via phone, text, and email. The role emphasizes empathy, accuracy, and problem solving while delivering world-class service and maintaining confidentiality of member records.

Primary responsibilities include answering calls, assisting with account issues, and documenting interactions. Candidates should have a HS diploma and strong communication skills, with prior customer service experience a plus.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality of Credit Union records.

Responsibilities

• Deliver world-class service to members and build positive relationships.
• Provide general information about Credit Union services.
• Answer calls and meet performance metrics.
• Research and correct member account problems and perform transactions.
• Complete accurate case notes of interactions and call history.
• Collaborate effectively with team members and uphold ICCU values.

Skills

Communication

Empathy

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

ICCU is seeking a Member Contact Center Agent to assist our Credit Union members via phone, text, and email. The role emphasizes empathy, accuracy, and problem solving while delivering world-class service and maintaining confidentiality of member records.

Primary responsibilities include answering calls, assisting with account issues, and documenting interactions. Candidates should have a HS diploma and strong communication skills, with prior customer service experience a plus.