Member Contact Center Agent

ICCU; Chubbuck (ID); On-site; USD 54,443,000 - 59,237,000; Full time

Benefits offered by this job

Paid time off

11 holidays

401K and pension

Tuition reimbursement

Employee assistance program

Wellness program

Life and disability insurance

Culture

Business discounts

Job summary

ICCU is seeking a Member Contact Center Agent to assist our Credit Union members via phone, text, and email. The role emphasizes empathy, accuracy, and problem solving while delivering world-class service and maintaining confidentiality of member records.

Primary responsibilities include answering calls, assisting with account issues, and documenting interactions. Candidates should have a HS diploma and strong communication skills, with prior customer service experience a plus.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality of Credit Union records.

Responsibilities

• Deliver world-class service to members and build positive relationships.
• Provide general information about Credit Union services.
• Answer calls and meet performance metrics.
• Research and correct member account problems and perform transactions.
• Complete accurate case notes of interactions and call history.
• Collaborate effectively with team members and uphold ICCU values.

Skills

Communication

Empathy

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU!

ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

At work, your Primary Responsibilities will include:

• Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
• Providing general information to members about our Credit Union Services.
• Answering telephone calls and meeting performance metrics.
• Researching and correcting member account problems.
• Performing a wide range of member-generated transactions.
• Completing accurate case notes of member interactions and call history.
• Working and communicating effectively with team members.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Before you apply, make sure you have:

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• The ability to maintain confidentiality of Credit Union records.

Also, please let us know in your application if you have:

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at ICCU to obtain employment.

This role offers benefits, including:

• Pay Starting at $19/hr
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts
• And More

About ICCU:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.