Member Support Services Manager RN

Trinity Health Corp.; Fresno (CA); On-site; USD 101,000 - 152,000; Full time

Job summary

Trinity Health in California is seeking a Clinical Informatics Role focused on improving patient, colleague, and physician experiences with the Electronic Health Record. The position emphasizes education, strategic planning, and the implementation of programs tied to ministry initiatives, with a data-driven approach to outcomes such as HCAHPS and satisfaction scores.

Ideal candidates will have RN licensure, a bachelor's degree, and at least three years in acute care.

Qualifications

• RN licensure required.
• Three (3) years of experience in an acute care health setting is required.
• Results-oriented focus on continuous improvement of member experience scores is required.
• Excellent written and verbal communication, including the ability to give concise, audience-appropriate, and engaging presentations is required.
• Proficient in Word, PowerPoint, and Excel.

Responsibilities

• Lead education and strategic planning to improve patient, colleague, and physician experiences.
• Execute goals, objectives, tactics, and outcome measures for ministry initiatives.
• Present data, initiatives, and action plans effectively.

Skills

Analytical thinking

Excellent communication

Presentation skills

Education

Bachelor's Degree in a related field

Master’s degree preferred

Tools

EPIC

Word

PowerPoint

Excel

Job description

Employment Type:

Full time

Description:

This role is responsible for achieving ministry initiatives associated with Clinical Informatics as they relate to Patient, Colleague, and Physician experiences. This includes physician satisfaction with ease of utilization of the Electronic Health Record, My Chart bedside activation, and Nurse Time in Chart. This role will be the local data and improvement expert, and assist in the establishment and execution of goals, objectives, tactics, and outcome measures.

This position is accountable for creating a culture of exceptional patient, colleague, and physician experiences through meaningful education, strategic planning, implementation of patient- and colleague-centered programs, and leadership engagement. Measures of success will include achievement of ministry Net Promoter Score, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, Physician Satisfaction Scores, My Chart Bedside Activation scores, and Colleague Engagement Scores.

REQUIREMENTS

1. Bachelor's Degree in a related field is required. Master’s degree is preferred.
2. Three (3) years of experience in an acute care health setting is required. Active Registered Nurse (RN) licensure is required.
3. Results-oriented focus on continuous improvement of member experience scores is required.
4. Excellent written and verbal communication, including the ability to give concise, audience-appropriate, and engaging presentations is required.
5. Proficient in Word, PowerPoint, and Excel.
6. Ability to role model all aspects of the Trinity Health Culture Framework is required.
7. Working knowledge of survey collection, data analytics, and descriptive statistics is required.
8. Minimum of two (2) years’ experience utilizing an Electronic Health Record is required, EPIC preferred.
9. Ability to present data, initiatives, action plans, and strategy in a compelling manner.

Pay Range ($101,004 – $151,528)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran