Member Support & Service Specialist

Modern Woodmen of America; Rock Island (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Vacation and sick leave

11 paid holidays

Beautiful office with river view

Job summary

Modern Woodmen of America is seeking a Service Center Representative in Rock Island, IL. You will assist members, field staff, and regional offices with accurate guidance on products and benefits, delivering exceptional customer support.

The role is full-time, on-site, with a supportive culture, paid holidays, and opportunities for professional growth within a long-standing fraternal organization.

Qualifications

• High school Diploma required.
• Advanced office technology proficiency.
• Able to communicate effectively and help others.

Responsibilities

• Receive incoming interactions, analyze requests and respond using various channels.
• Document details of each inquiry in a digital system.
• Respond to inquiries in a pleasant and helpful manner and refer calls as needed.
• Process routine member change requests.

Skills

Verbal and written communication

Office technology proficiency

Multitasking

Customer service mindset

Education

High school diploma

Tools

Computer systems & applications

Job description

Modern Woodmen of America is seeking a Service Center Representative in Rock Island, IL. You will assist members, field staff, and regional offices with accurate guidance on products and benefits, delivering exceptional customer support.

The role is full-time, on-site, with a supportive culture, paid holidays, and opportunities for professional growth within a long-standing fraternal organization.