Member Support Center Specialist

Molina Healthcare; United States; On-site; USD 15,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a Level I support center representative to provide customer service to members and providers across multiple channels. You will document inquiries, resolve issues, and follow Molina's HIPAA-compliant processes.

You will work shifts during Molina hours, maintain high call quality, and collaborate with internal and external stakeholders to improve the member and provider experience.

Qualifications

• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills; basic proficiency in Microsoft Office suite.

Responsibilities

• Provides level I support center customer service to Molina members and providers via phone, chat, and email.
• Documents pertinent details related to member or provider inquiries.
• Works shifts within Molina hours, with lunches, breaks, and possible overtime.
• Builds rapport and responds empathetically to customers, exceeding expectations.
• Resolves inquiries about member eligibility, benefits, provider portal, and claims status.

Skills

Customer service

Call center experience

Attention to detail

HIPAA compliance

Communication skills

Tools

Microsoft Office

Salesforce

Genesys

Job description

Molina Healthcare is seeking a Level I support center representative to provide customer service to members and providers across multiple channels. You will document inquiries, resolve issues, and follow Molina's HIPAA-compliant processes.

You will work shifts during Molina hours, maintain high call quality, and collaborate with internal and external stakeholders to improve the member and provider experience.