Member Support Specialist - Health Plan Helpdesk

Molina Healthcare; Indio (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

Molina Healthcare is seeking an entry-level Customer Service Associate to support members and providers across multiple channels. You will document inquiries, resolve issues, and maintain confidentiality per HIPAA while working within Molina's values.

The role involves shift-based hours, potential overtime, and collaboration with internal stakeholders to improve the member and provider experience. Training and benefits are provided.

Qualifications

• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provides service support to Molina members and providers using multiple channels (phone, chat, email).
• Conducts surveys related to health assessments and member/provider satisfaction.
• Documents pertinent details of inquiries accurately.
• Maintains schedules, adheres to breaks, and accommodates overtime/weekends as needed.
• Responds empathetically to customers and exceeds expectations.
• Captures information, identifies inquiries, and follows up with members/providers.

Skills

Customer service

Multitasking

HIPAA compliance

Microsoft Office

Data entry

Tools

Genesys

Salesforce

Pega

CRM

Job description

Molina Healthcare is seeking an entry-level Customer Service Associate to support members and providers across multiple channels. You will document inquiries, resolve issues, and maintain confidentiality per HIPAA while working within Molina's values.

The role involves shift-based hours, potential overtime, and collaboration with internal stakeholders to improve the member and provider experience. Training and benefits are provided.