Member Support Center Specialist

Molina Healthcare; California (MO); On-site; USD 36,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a customer service representative to deliver level I support to members and providers across multiple channels. You will document inquiries, resolve issues, and maintain confidentiality while upholding Molina values in a fast-paced environment.

The role emphasizes empathy, accuracy, and timely follow-up, with opportunities to collaborate across teams and contribute to improved member experiences.

Qualifications

• Up to 1 year of customer service or call center experience.
• Strong customer service skills.
• Data processing experience.
• Attention to detail and good time-management.
• Ability to maintain HIPAA confidentiality.
• Effective verbal and written communication.
• Basic proficiency with Microsoft Office.

Responsibilities

• Provide level I support to Molina members and providers via phone, chat, and email.
• Document inquiries accurately and follow up on issues.
• Meet performance goals for call quality, attendance, and productivity.
• Collaborate with internal/external stakeholders.
• Support provider needs on eligibility, benefits, portal, and claims status.
• Uphold Molina values and provide empathetic customer service.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal communication

Written communication

Time management

Tools

Microsoft Office

CRM software

Job description

Molina Healthcare is seeking a customer service representative to deliver level I support to members and providers across multiple channels. You will document inquiries, resolve issues, and maintain confidentiality while upholding Molina values in a fast-paced environment.

The role emphasizes empathy, accuracy, and timely follow-up, with opportunities to collaborate across teams and contribute to improved member experiences.