Member Success & Fulfillment Specialist

Deanna Nesbit & Associates

Dayton (OH)

Hybrid

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

401(k)

Job summary

A logistics technology company in Dayton, OH is looking for a Member Success & Fulfillment Specialist. This full-time role involves supporting partners' operational needs and assisting in order fulfillment across various channels. The ideal candidate will excel in customer service and possess strong organizational and communication skills. A bachelor's degree in Business or Supply Chain Management is preferred. The company values operational excellence with a collaborative and detail-oriented work culture.

Qualifications

Experience in customer service, relationship management, or client support.
Working knowledge of supply chain logistics and inventory management.
Familiarity with e-commerce platforms and order fulfillment processes.

Responsibilities

Support partner members with day-to-day operational and service needs.
Assist with order processing and fulfillment for multiple e-commerce channels.
Coordinate communication between members and internal teams.

Skills

Customer service experience

Relationship management

Strong communication skills

Attention to detail

Proficient in Microsoft Office

Problem-solving skills

Education

Bachelor's degree in Business Administration or Supply Chain Management

Tools

Tribute ERP system

Job description

Deanna Nesbit & Associates provided pay range

This range is provided by Deanna Nesbit & Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Company Description

A growing logistics technology and supply chain solutions company is seeking a detail-oriented and customer-focused professional to support its member network and e-commerce operations. The organization operates collaborative inventory-sharing platforms and multiple online sales channels, helping customers access critical products quickly and efficiently. With a strong emphasis on service, speed, and operational excellence, this company supports a nationwide network of distribution partners.

Role Description

The Member Success & Fulfillment Specialist is a full-time, on-site/hybrid role based in Dayton, OH. This position plays a key role in supporting partner members with operational and service needs while assisting with order fulfillment across multiple e-commerce platforms.

The Specialist will serve as a liaison between internal teams and external partners, help manage inventory-sharing systems, support online order processing, and contribute to continuous improvement of logistics and fulfillment processes. This role requires strong communication skills, attention to detail, and a hands-on approach to problem‑solving.

Key Responsibilities

Support partner members with day-to-day operational and service needs
Assist with order processing and fulfillment for multiple e-commerce channels
Coordinate communication between members and internal teams
Help maintain and optimize inventory-sharing platforms
Monitor orders, resolve issues, and ensure timely, accurate fulfillment
Provide exceptional customer service to internal and external stakeholders
Contribute to process improvements and operational efficiency initiatives

Qualifications

Experience in customer service, relationship management, or client support
Working knowledge of supply chain logistics and inventory management
Familiarity with e-commerce platforms and order fulfillment processes
Strong organizational skills with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proactive, adaptable, and willing to take on a variety of responsibilities
Proficient in Microsoft Office and order processing systems
Strong problem-solving skills and a collaborative mindset
Excellent verbal and written communication skills
Experience in fluid power or related industrial industries is a plus
Tribute ERP system experience is a plus
Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred