Member Success Advocate

Greater Nevada Credit Union; Sparks (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision and additional

Supplemental medical plans

Paid time off (vacation & sick)

Volunteer time off

Employee product discounts

Job summary

Greater Nevada Credit Union is seeking a Member Success Representative (MSR) at the Vista Branch in Sparks, NV. The MSR will engage with members, understand their needs, and deliver tailored financial solutions with outstanding service to drive loyalty and satisfaction.

The role emphasizes building trust, educating members on banking products, and collaborating with internal teams to refer and fulfill member requests. Notary Public certification will be pursued within three months.

Qualifications

• 1 year of customer service experience.
• 6+ months experience in sales, banking or financial institution.
• High School Diploma or GED.
• Basic computer skills and ability to learn systems.
• Strong attention to detail and customer service skills.

Responsibilities

• Foster strong, trusting relationships with members through personalized interactions.
• Proactively engage with members to understand their financial needs and goals.
• Provide tailored financial solutions and recommendations to enhance member value.
• Deliver unparalleled member service experiences, ensuring every member interaction is positive and memorable.
• Act as a trusted advisor, addressing member inquiries, concerns, and requests promptly and effectively.
• Offer comprehensive financial guidance and education to empower members in making informed decisions.

Skills

Customer service

Sales

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Greater Nevada Credit Union is seeking a Member Success Representative (MSR) at the Vista Branch in Sparks, NV. The MSR will engage with members, understand their needs, and deliver tailored financial solutions with outstanding service to drive loyalty and satisfaction.

The role emphasizes building trust, educating members on banking products, and collaborating with internal teams to refer and fulfill member requests. Notary Public certification will be pursued within three months.