member specialist

Sam's Club; Temple (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Sam's Club in Temple, TX is seeking team members to provide member service at the checkout, assist with purchases, and resolve issues. You will guide customers on self-service tech, handle returns, and ensure safety and policy compliance while promoting products.

The role emphasizes accuracy in transactions, merchandise presentation, and collaboration with store leadership to improve customer experiences and learning new programs.

Qualifications

• Retail experience including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Guides members regarding self-service technology.
• Processes purchases, payments, returns, refunds, and exchanges according to company policies.
• Follows safety standards and conducts safety sweeps.
• Handles merchandise correctly and reports unsafe situations.
• Maintains entrance and exit areas and verifies membership cards.
• Assists members with purchasing decisions and locating merchandise.
• Secures and safeguards assets by observing and reporting potential criminal activity.
• Maintains paperwork, logs, and documentation; executes emergency response procedures.
• Trains member-front-line associates on processes and technology; rolls out new programs.
• Complies with company policies, procedures, and ethics.
• Prioritizes assignments and collaborates with managers; communicates progress.

Skills

Retail experience including front-end

Cash register operation

Experience with mobile retail apps

Tools

Cash register system

Mobile retail apps

Job description

Position Summary

Provides member service and maintains the checkout area; resolves member issues and concerns; promotes Sam's Club products and services; offers guidance regarding self‑service technology; processes purchases, payments, returns, refunds, and exchanges according to company policies; follows safety standards and conducts safety sweeps; handles merchandise correctly and reports unsafe situations; maintains entrance and exit areas, verifies membership cards, and assists members with purchasing decisions and locating merchandise; promotes products; zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment; secures assets by observing and reporting potential criminal activity; maintains paperwork, logs, and documentation; executes emergency response procedures; ensures compliance with security and safety practices; trains member‑front‑line associates on processes, teaches new technology, rolls out new programs, and provides continuous learning opportunities; handles returns properly; identifies shrink and damage; complies with policies, ethics and standards; utilizes the Open Door Policy; prioritizes assignments, collaborates, communicates progress, recommends improvements, and adapts to change.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Guides members regarding self‑service technology.
• Processes purchases, payments, returns, refunds, and exchanges according to company policies.
• Follows safety standards and conducts safety sweeps.
• Handles merchandise correctly and reports unsafe situations.
• Maintains entrance and exit areas, verifies membership cards, and assists members with purchasing decisions and locating merchandise.
• Promotes products; zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Secures and safeguards assets by observing and reporting potential criminal activity.
• Maintains paperwork, logs, and documentation; executes emergency response procedures.
• Ensures compliance with security and safety practices.
• Trains member‑front‑line associates on company processes; teaches new technology; rolls out new programs; provides continuous learning and improvement opportunities.
• Handles returns properly; identifies shrink and damage.
• Complies with company policies, procedures, and ethics.
• Uses the Open Door Policy and executes standard business processes.
• Prioritizes assignments, collaborates with managers and partners, communicates progress, recommends improvements, and adapts to change.

Core Values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a supportive, inclusive workplace.
• Teamwork: Builds strong, trusting relationships and communicates with impact, energy, and positivity.
• Mentorship: Strengthens the team by helping, developing, and recognizing contributions.
• Integrity: Maintains highest standards of ethics and compliance; models Walmart values; supports a regenerative company.
• Integrity: Consistently humble, self‑aware, honest, fair, and transparent.
• Customer focus: Delivers results while putting the customer first; makes decisions based on reliable information; balances short‑term and long‑term priorities.
• Excellence: Displays curiosity, willingness to learn, takes calculated risks, and demonstrates courage and resilience.
• Excellence: Drives continuous improvements; embraces new technologies; supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid‑sick‑leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are entirely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Hourly Wage

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Preferred Qualifications

• Preferred qualifications not listed.

Primary location: 1414 Marlandwood Rd, Temple, TX 76502‑3309, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.