Member Specialist

Sam's Club; Lewisville (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off including parental leave and sick leave

Company discounts

Job summary

Sam's Club in Lewisville, Texas is seeking a dedicated individual for a retail position where you will provide exceptional member service and maintain the checkout area. You will assist members with purchases, payments, and returns while ensuring compliance with safety practices. The role requires retail experience, including cash register operation and familiarity with mobile retail applications.

The hourly wage ranges from $17.00 to $25.00, with additional compensation available under certain conditions. Join our team at Sam's Club to promote our products and services while delivering excellent service to our members.

Qualifications

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain the checkout area.
• Assist with payments, returns, refunds, and exchanges.
• Follow safety standards and guidelines.
• Support training of Member Frontline Services associates.

Skills

Retail experience

Customer service

Cash register operation

Mobile retail applications

Job description

What You’ll Do

• Provide member service, maintain the checkout area, resolve member issues and concerns, and promote Sam’s Club products and services.
• Offer guidance and support to members regarding self‑service technology and process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, resolving issues, and transporting items; promote the company’s products and services.
• Zone the area, arrange and organize merchandise, and identify shrink and damages.
• Maintain a safe shopping environment and communicate potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; ensure compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning and process improvement opportunities.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence, and strengthen the team by helping, developing, and mentoring others; recognize others’ contributions and accomplishments.
• Act with integrity, model Walmart values, hold oneself and others accountable, and support the company’s regenerative goals.
• Deliver results while putting the customer first; make decisions based on reliable information, balance short‑ and long‑term priorities, and consider how work impacts the team’s ability to deliver on its purpose for all stakeholders.
• Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, use new technologies and skills, and support others through change.

Minimum Qualifications

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Preferred Qualifications

• Additional experience or certifications related to retail operations or customer service.
• Knowledge of Sam’s Club or similar retail environments.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO or PPTO may be used for vacation, sick leave, holidays, or other purposes; the amount is based on classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid at rates ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location: 751 W MAIN ST, LEWISVILLE, TX 75067‑3513, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.