Member Specialist

Sam's Club; Louisville (KY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Parental leave

Disability benefits

Job summary

Sam's Club in Louisville, KY is looking for a front-end associate to provide member service, operate the checkout area, and promote Sam's Club products while guiding members on self-service technology. You will process purchases and assist with payments, returns, and exchanges following policy guidelines.

The role emphasizes maintaining safety, assisting with merchandise handling, and supporting training for frontline staff to adopt new technologies.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register), working with mobile retail applications.

Responsibilities

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Guide and support members regarding self-service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, promote company products and services, zone area, arrange and organize merchandise, assist members with transporting items, maintain a safe shopping environment.
• Maintain exit areas: review member receipts, acknowledge members, identify needs, secure Sam's Club assets, observe and communicate potential criminal activity per company policies, maintain paperwork and logs, execute emergency response procedures, ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained per company policies by properly handling returns, zoning area, arranging and organizing merchandise, identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, implement related action plans, use the Open Door Policy, and apply these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Act with integrity, maintain and promote highest standards of ethics and compliance, model Walmart values, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Serve customers and members: deliver results while putting the customer first, make decisions based on reliable information, balance short- and long-term priorities, and consider how own work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strive for excellence: display curiosity and desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, use new technologies and skills, and support others through change.

Skills

Retail experience

Experience with mobile retail apps

Job description

What You'll Do

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Guide and support members regarding self-service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, promote company products and services, zone area, arrange and organize merchandise, assist members with transporting items, maintain a safe shopping environment.
• Maintain exit areas: review member receipts, acknowledge members, identify needs, secure Sam's Club assets, observe and communicate potential criminal activity per company policies, maintain paperwork and logs, execute emergency response procedures, ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained per company policies by properly handling returns, zoning area, arranging and organizing merchandise, identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, implement related action plans, use the Open Door Policy, and apply these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Act with integrity, maintain and promote highest standards of ethics and compliance, model Walmart values, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Serve customers and members: deliver results while putting the customer first, make decisions based on reliable information, balance short- and long-term priorities, and consider how own work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strive for excellence: display curiosity and desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, use new technologies and skills, and support others through change.

Minimum Qualifications

Retail experience including operating front end equipment (e.g., cash register), working with mobile retail applications.

Preferred Qualifications

None specified.

Compensation

Hourly wage range: $19.00 to $27.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour under specific circumstances. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting. Includes PTO and/or PPTO available for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment; meets or exceeds applicable paid sick leave laws. For more info, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education Benefits

Live Better U is a company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid by Walmart.

Location

Primary Location: 6622 Preston Hwy, Louisville, KY 40219-1822, United States.

EEO Statement

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.