Member Specialist

Boys & Girls Club of Cheyenne; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Boys & Girls Club of Southeast Wyoming is seeking a Full Time - Benefits Eligible, Member Specialist to support office operations, member tracking, and program coordination. You will assist in deposits, invoicing, and data entry while ensuring active membership status and compliance with funding requirements.

The role emphasizes strong communication with youth, parents, and community partners, plus the ability to manage multiple tasks and pass required background checks.

Qualifications

• High School diploma required; Bachelor’s Degree from an accredited institution preferred.
• One year of work experience in a Boys & Girls Club or similar organization overseeing daily operations is preferred.
• Strong communication skills, both oral and written.
• Demonstrated ability to work with youth, parents, and community leaders.
• Ability to meet deadlines and multi-task with limited supervision.
• Must pass background checks and drug testing.
• Basic computer skills including email, Excel, and Word.

Responsibilities

• Assist the Office Manager with clerical functions including member attendance, correspondence, reports, and calendar management.
• Answer telephones, receipting money and donations, and maintain files (electronic and hard copy).
• Develop partnerships with parents and community leaders; conduct club tours.
• Track income/expenses and assist with daily deposits and invoicing.
• Ensure member data and attendance are accurately entered; support education process plans (IEP).
• Fill in for youth development staff as needed and ensure active membership requirements (orientation, permissions, etc.).
• Create and communicate volunteer opportunities as needed.

Skills

Strong communication

Team player

Attention to detail

Data entry

Customer service

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Boys & Girls Club of Southeast Wyoming is seeking a Full Time - Benefits Eligible, Member Specialist

PRIMARY FUNCTION:

Assist the Office Manager with clerical functions of the organization including membership attendance, preparing correspondence and reports, maintaining schedule and calendar, answering telephones, receiving and receipting money and donations, and maintaining electronic and hard copy files.

KEY RESPONSIBILITIES:

• Exercise critical thinking when addressing problems relating to members, parents, and the community; utilizing the guidance and discipline plan and crisis communication process.
• Develop partnerships with parents, community leaders and organizations.
• Conduct tours of the club.
• Assist in tracking daily income and expenses, while handling & receipting money.
• Assist in preparing and making daily deposits.
• Submit invoices pertaining to programs; communicate with parents regarding outstanding balances.
• Create and hold accountable parents on payment plans, sending outstanding accounts to collections.
• Track donations (in-kind and monetary) and properly filling out donation sheets & giving it to the Director of Finance.
• Ensure all member data is entered properly including confidential information, payment plans, survey information, photos, and items needed to ensure members are in “active status”.
• Ensure youth development staff are entering daily attendance and tracking all incidents, accidents, mentoring, etc.
• Assist with data entry in member tracking system (membership forms, payments, etc.)
• Assist with member’s education process plans. (IEP’s)
• Fill in for youth development professionals in their absence, including bus rider and YDP.
• Ensure members have all requirements of active membership prior to attending the club. (Orientation, photo, parent permissions, and other releases.)
• Create and communicate volunteer opportunities as needed and requested.

ADDITIONAL RESPONSIBILITIES:

• Other duties as requested

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club professional staff to ensure a clean, healthy, safe, positive environment

External: Maintain contact with parents, volunteers, community leaders and organizations to represent the club in a positive manner.

QUALIFICATIONS:

• High School diploma required. Bachelor’s Degree from an accredited institution of higher education preferred.
• One year of work experience in a Boys & Girls Club or similar organization overseeing daily operations is preferred.
• Strong communication skills, both oral and written.
• Demonstrated ability in working with young people, parents and community leaders.
• Ability to meet deadlines.
• Demonstrated ability to be in compliance with funding sources.
• Ability to manage multiple tasks and develop solutions to problems with limited supervision.
  
• Valid state driver’s license.
• Be a “team” player in order to reach our goals.
• Ability to pass pre-employment and annual background checks in addition to pre-employment and random drug/alcohol testing.
• Possess basic computer skills; email, excel and word.

Physical Requirements/Work Environment:

Typically works in an indoor environment. Ability to lift 20 pounds. Ability to work with frequent interruptions and changes in work priorities, prioritize tasks, and maintain confidentiality.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor, to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Our organization is an at-will employer. This means that regardless of any provision made in the employee handbook, either you or the BGCCHEY may terminate the employment relationship at any time, for any reason, with or without cause or notice. No officer, employee or representative of the BGCCHEY is authorized to enter into an agreement- express or implied- with any employee for employment other than at-will. Must pass background check and pre-employment and random drug testing.

The Boys & Girls Club of Southeast Wyoming is an equal opportunity employer. BGCC does not discriminate on the basis of race, color, gender or sex, religion, national origin, age, disability, or any other characteristic protected by law. We provide an environment free of discrimination to our employees and members.

Applicants being considered for hire must pass an alcohol and drug test upon receiving an offer of employment. Refusal to submit to testing will result in disqualification of further employment consideration.