Full-Time Member Services Coordinator

Boys & Girls Clubs of Central Wyoming Inc; Wyoming (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

A community-focused organization in Wyoming seeks a Member Services Coordinator to serve as the front-line contact for families and members. This full-time role involves managing daily check-in/check-out, member accounts, and front desk operations while ensuring excellent customer service in a safe and welcoming environment. Ideal candidates should possess strong customer service skills, proficiency with Microsoft Word and Excel, and be highly organized. The position offers flexible work hours, primarily from 12 PM to 8 PM.

Qualifications

• Strong customer service and communication skills.
• Proficiency with computers, specifically Microsoft Word and Excel.
• Basic understanding of financial processes.
• Highly organized, detail-oriented, and able to multitask.
• Professional, patient, and positive demeanor.

Responsibilities

• Check members in and out daily; serve as the welcoming face of the Club.
• Support parents with Parent Portal registration and account questions.
• Create and manage member charges; collect and document payments.
• Maintain accurate member and financial records; run reports as needed.
• Reconcile daily cash, checks, and online payments with MMS reports.
• Contact families regarding outstanding balances and missing paperwork.
• Verify authorized pick-up and monitor front entrance for member safety.
• Provide basic technical support for the Parent Portal and member management system.
• Coordinate with the Finance Department on billing and payment plans.
• Perform general clerical duties and support Club events/fundraisers as needed.

Skills

Customer service skills

Communication skills

Computer proficiency (Microsoft Word and Excel)

Organizational skills

Detail-oriented

Multitasking skills

Professional demeanor

Patient attitude

Positive attitude

Tools

MS Word

MS Excel

Job description

Boys & Girls Clubs of Central Wyoming (BGCCW) Location: Main Club on K | Status: Full-Time |Hours:12p – 8p |Type:Clerical

Position Summary The Member Services Coordinator serves as the front-line point of contact for families and members, managing daily check-in/check-out, member accounts, program registration, and front desk operations. This role supports accurate fee collection, documentation, and provides excellent customer service while helping ensure a safe and welcoming Club environment.

Key Responsibilities

• Check members in and out daily; serve as the welcoming face of the Club
• Support parents with Parent Portal registration and account questions
• Create and manage member charges; collect and document payments
• Maintain accurate member and financial records; run reports as needed
• Reconcile daily cash, checks, and online payments with MMS reports
• Contact families regarding outstanding balances and missing paperwork
• Verify authorized pick-up and monitor front entrance for member safety
• Provide basic technical support for the Parent Portal and member management system
• Coordinate with the Finance Department on billing and payment plans
• Perform general clerical duties and support Club events/fundraisers as needed

Qualifications

• Strong customer service and communication skills
• Proficiency with computers (Microsoft Word and Excel)
• Basic understanding of financial processes
• Highly organized, detail-oriented, and able to multitask
• Professional, patient, and positive demeanor