Member Solutions Representative (Call Center)

TEKsystems; Appleton (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

PTO and paid holidays

$250 apparel voucher

Bilingual pay differential

Internal promotion opportunities

Community-focused organization

Job summary

TEKsystems in Appleton, WI is seeking a Member Solutions Representative to greet members by phone, email, and online chat, delivering courteous service and accurate information. You will help with account inquiries, maintenance, and transactions while upholding security standards.

This is a high-volume role requiring navigation of multiple computer systems, meeting quality goals, and participating in coaching.

Qualifications

• 3+ years of customer service experience.
• Typing speed of 40+ WPM.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound member calls in a professional, courteous, and timely manner.
• Assist members with account inquiries, balances, deposits, withdrawals, transfers, and account maintenance.
• Troubleshoot online banking, mobile banking, and website-related issues.
• Research and resolve member concerns and service requests.
• Verify member identity and protect account confidentiality.
• Educate members on products and services that best fit their needs.
• Process monetary transactions accurately.
• Handle inquiries regarding fraudulent activity, travel alerts, and account security.
• Navigate multiple software systems simultaneously while documenting interactions.
• Meet department goals, call quality expectations, and performance metrics.
• Participate in call reviews and performance coaching.
• Conduct meaningful member discussions and accurately document interactions.

Skills

Customer service

Typing 40 WPM

Multitasking

Computer proficiency

Job description

Are you passionate about helping people and providing outstanding customer service? Do you thrive in a fast-paced environment where every conversation makes a difference? We are seeking a Member Solutions Representative to join our Contact Center team and serve as the first point of contact for our members.

Position Overview

As a Member Solutions Representative, you will create a positive first impression for members by providing exceptional service over the phone, email, and electronic communication channels. You will assist members with account inquiries, perform account maintenance, resolve issues, educate members on available products and services, and deliver solutions that enhance their financial experience.

This is a high-volume call center environment where you will handle approximately 75-125 inbound calls per day while utilizing multiple computer systems and maintaining quality service standards.

Key Responsibilities

• Answer inbound member calls in a professional, courteous, and timely manner
• Assist members with account inquiries, balances, deposits, withdrawals, transfers, and account maintenance
• Troubleshoot online banking, mobile banking, and website-related issues
• Research and resolve member concerns and service requests
• Verify member identity and protect account confidentiality
• Educate members on products and services that best fit their needs
• Process monetary transactions accurately
• Handle inquiries regarding fraudulent activity, travel alerts, and account security
• Navigate multiple software systems simultaneously while documenting interactions
• Meet department goals, call quality expectations, and performance metrics
• Participate in call reviews and performance coaching
• Conduct meaningful member discussions and accurately document interactions

Schedule

• Monday - Friday, onsite
• Shifts between 8:00 AM - 5:00 PM
• Every other Saturday: 9:00 AM - 12:00 PM

Pay & Benefits

• Competitive pay
• Bonus eligibility upon permanent hire
• Comprehensive health, dental, and vision benefits
• Generous PTO and paid holidays
• $250 apparel voucher upon hire
• Bilingual pay differential ($0.50 - $0.75/hour)
• Strong internal promotion opportunities in lending, mortgage, processing, leadership, and other departments
• Community-focused organization with a strong local presence

Qualifications

• 3+ years of customer service experience
• Strong computer proficiency and ability to navigate multiple screens and programs simultaneously
• Typing speed of 40+ WPM
• Ability to multitask in a fast-paced environment

Why Us?

This position serves as an excellent entry point into the financial industry. Many employees use the Contact Center as a pathway into specialized areas such as mortgages, lending, operations, processing, and leadership. If you're looking for a career with growth potential and a company that invests in its employees, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a fully onsite position in Appleton,WI.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.