Member Services Teller: Elevate Customer Experience

Self-Help Services Corp; San Francisco (CA); On-site; USD 74,500,608 - 97,939,094; Full time

Job summary

Self-Help Services Corp seeks a Temporary Member Service Representative (MSR)/Teller for its San Francisco, CA team. The MSR will deliver top-notch customer service, process member transactions, and promote products and services while ensuring accuracy and compliance with policies.

The position may require travel to cover other branches and involves collaborating with a team to meet daily objectives. The role emphasizes greeting members, handling deposits and payments, and providing solutions

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits. (Part of dual-control team).
• Perform other duties and projects as assigned.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Education

High School diploma

Job description

Self-Help Services Corp seeks a Temporary Member Service Representative (MSR)/Teller for its San Francisco, CA team. The MSR will deliver top-notch customer service, process member transactions, and promote products and services while ensuring accuracy and compliance with policies.

The position may require travel to cover other branches and involves collaborating with a team to meet daily objectives. The role emphasizes greeting members, handling deposits and payments, and providing solutions