Member Services Supervisor | Customer Experience Lead

Self-Help Services Corp; Manchester (CT); On-site; USD 35,817 - 48,216; Full time

Job summary

Self-Help Services Corp in Manchester, CT seeks an MSR/Branch Associate to support daily branch operations, handle cash, balance ledgers, and assist MSRs with transactions.

Requirements include high school graduate, 2 years MSR II or equivalent, strong customer service, teamwork, and ability to work evenings/weekends. Proficiency with New Solutions and Microsoft Office; bilingual English/Spanish preferred.

Qualifications

• High School graduate or equivalent.
• 2 years MSR II or equivalent experience including cash handling.
• Strong customer-service skills and teamwork.
• Ability to work evenings and weekends.

Responsibilities

• Balance daily transactions and balance cash drawers.
• Cash handling and securing negotiables.
• Assist MSRs and train new staff.
• Explain services to members and generate business.
• Ensure compliance with Bank Secrecy Act and AML rules.
• Maintain branch operations and staffing.

Skills

Cash handling

Customer service

Cash balancing

Attention to detail

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Office

Excel

Word

Outlook

Job description

Self-Help Services Corp in Manchester, CT seeks an MSR/Branch Associate to support daily branch operations, handle cash, balance ledgers, and assist MSRs with transactions.

Requirements include high school graduate, 2 years MSR II or equivalent, strong customer service, teamwork, and ability to work evenings/weekends. Proficiency with New Solutions and Microsoft Office; bilingual English/Spanish preferred.