Member Services Specialist I — Banking Support

KTVAECU; Anchorage (AK); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Employer-paid health and dental insurance

Accrual of PTO Leave

Employer-matched 401k

Paid Holidays

Paid Training

Potential bonus up to 11%

Job summary

KTVAECU is seeking a Member Services Representative I to provide high-quality service to our members on-site in Anchorage, Alaska. The full-time role includes a schedule of Monday - Friday, 10:15am - 7:00 pm with responsibilities such as answering calls, resolving member issues, and guiding members regarding our services.

Starting pay ranges from $18.00 to $20.00 based on experience, with numerous benefits including employer-paid medical and dental insurance, paid holidays, and opportunities for professional development.

Qualifications

• Must possess a high school diploma or GED.
• Preferred previous financial industry experience.
• Ability to address and resolve member issues promptly.

Responsibilities

• Answer calls independently.
• Address and resolve member issues and complaints.
• Inform and guide members on available products and services.
• Perform file maintenance and account changes as requested.
• Balance daily transactions.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High School diploma or GED

Job description

KTVAECU is seeking a Member Services Representative I to provide high-quality service to our members on-site in Anchorage, Alaska. The full-time role includes a schedule of Monday - Friday, 10:15am - 7:00 pm with responsibilities such as answering calls, resolving member issues, and guiding members regarding our services.

Starting pay ranges from $18.00 to $20.00 based on experience, with numerous benefits including employer-paid medical and dental insurance, paid holidays, and opportunities for professional development.