Member Services Specialist – Fitness Club Experience

Penn Hills Fitness; Tennessee; On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group, LP is a multi-unit Planet Fitness franchisee seeking a friendly Member Services Representative for the Madison, TN club to deliver outstanding customer service to members and guests. You will greet people, handle front desk duties, assist with signups and payments, and help maintain a clean, welcoming environment.

You will also update member records, respond to inquiries, and collaborate with management to ensure a smooth operation in a Judgement Free Zone setting.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude with a passion for fitness and health.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members and calculate rates and payments.
• Assist Club Manager with drawer counts.
• Update member accounts and respond to questions promptly.

Skills

Customer service

Phone handling

Basic computer skills

Punctuality

Teamwork

Independent work

Positive attitude

Empathy

Diplomacy

Education

High School diploma/GED

Job description

Taymax Group, LP is a multi-unit Planet Fitness franchisee seeking a friendly Member Services Representative for the Madison, TN club to deliver outstanding customer service to members and guests. You will greet people, handle front desk duties, assist with signups and payments, and help maintain a clean, welcoming environment.

You will also update member records, respond to inquiries, and collaborate with management to ensure a smooth operation in a Judgement Free Zone setting.