Call Center Representative - Bensalem, PA

Police & Fire Federal Credit Union; Bensalem Township (Bucks County); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision benefits

401K with automatic employer match

Paid time off

Résumé du poste

Police & Fire Federal Credit Union seeks a Call Center Representative in Bensalem, PA. The role focuses on delivering outstanding member service by phone, processing transactions, and cross-selling credit union products.

The position requires strong communication skills, PC use, and a commitment to member satisfaction. We offer competitive medical, dental, vision benefits, and a 401(k) plan with automatic employer contributions after one year.

Qualifications

• Experience in call center or member service environments.
• Strong cross-sell knowledge and ability to explain products clearly.
• Excellent verbal communication and interpersonal skills.
• Proficient with computers and typing to enter information accurately.

Responsabilités

• Assist members by telephone with financial transactions and information requests.
• Cross-sell Credit Union products and services to current members.
• Develop new member relationships by addressing needs and opportunities.
• Learn and apply the Member Connect process within six months.
• Support call center goals by handling daily volume effectively.
• Maintain accuracy in account information and minimize errors.

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative - Bensalem, PA

Call Center Entry Level Mbr Sev Bensalem, PA, US

2 days ago Requisition ID: 2235

Salary: $20.00 Annually

Competitive Base Salary starting at $20.00 per hour – Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

********Great benefits, paid time off, and more! Become a part of the team today!******

Principal Mission

Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in support of the Credit Union's sales and marketing goals.

Major Qualifications

• Knowledge and understanding of Credit Union products and services.
• Ability to cross-sell products and services.
• Well-developed verbal communication and human relations skills.
• Ability to use a personal computer; entering information via keyboard and accessing information from a computer screen.
• Ability to answer incoming

Major Responsibilities

• Assist all members who contact the Credit Union, by telephone, with their financial transactions and needs, including, but not limited to: posting transfers, providing requested account information and related transactions, taking loan applications.
• Cross-sell Credit Union products and services to existing members. TMSRs are expected to utilize product knowledge and cross-sales skills to recognize cross sell opportunities.
• Utilize product knowledge and cross-sales skills to establish new relationships with potential members who call to inquire about Credit Union membership.
• Successfully learn all steps of the Member Connect process and incorporate the Member Connect framework into every member call.
• Assist all members who call PFFCU for account service, provide accurate account information and efficiently perform account transactions, while limiting errors.
• Use the Call Center Member Connect Five Step Process as a framework for each member call.
• Support departmental service goals by answering a daily volume of calls, which is determined each day by the total number of calls received, the individual number of hours worked, the average number of TMSRs working and the individual loan application totals.
• Support PFFCU’s loan growth goals and strategy by successfully promoting and selling loan products identified by a cross-sell screen through the use of the Member Connect process.
• Achieve all sales and non-sales goals established for the department.
• Convey a sense of interest and knowledge to the member by demonstrating a high level of member focus and a pleasant, professional tone of voice.
• Make every effort to handle member calls completely and efficiently without transferring calls to other Credit Union departments or employees.
• Assist members in resolving account discrepancies, forwarding problems to Supervisors only as necessary.
• Forward member feedback to a supervisor or manager so issues can be addressed before members are unduly impacted.
• Achieve certification in Product Knowledge and Cross Sales within six months of assuming position.
• Support PFFCU’s corporate values of member service, teamwork, commitment, and performance.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law

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