Member Services Specialist - Billing & Support

National Pride Equipment Car Wash Superstore; Mansfield (OH); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

PTO after 90 days

Paid Holidays

Education reimbursement

Job summary

Ohio Car Wash Holdings is seeking a dependable Customer Service Representative in Mansfield, OH to join our Customer Experience team. You will be the primary contact for customers across express car wash brands, delivering exceptional service while aiding administrative operations.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced office environment. This role offers full-time hours and opportunities for advancement.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of customer service experience, preferably in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Provide exceptional customer service by phone, email, and other channels.
• Assist customers with memberships, billing, cancellations, refunds, and account maintenance.
• Respond to customer inquiries promptly and professionally.
• Document customer interactions and account activity accurately.
• Support administrative projects and SOP updates.

Skills

Customer service

Verbal & written comms

Microsoft Office

Organizational skills

Team collaboration

Education

High School diploma or GED

Tools

CRM software

POS systems

Job description

Ohio Car Wash Holdings is seeking a dependable Customer Service Representative in Mansfield, OH to join our Customer Experience team. You will be the primary contact for customers across express car wash brands, delivering exceptional service while aiding administrative operations.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced office environment. This role offers full-time hours and opportunities for advancement.