Customer Service Representative

Ohio-Car-Wash-Holdings; East Mansfield (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Education reimbursement

Job summary

Ohio Car Wash Holdings is seeking a dependable, customer-focused professional to join our Customer Experience team as a Customer Service Representative. You will be the primary contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.

The ideal candidate is professional, organized, and detail-oriented, with the ability to manage multiple priorities in a fast-paced office environment.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of customer service experience, preferably in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise sound judgment.
• Reliable transportation with dependable attendance.

Responsibilities

• Provide exceptional customer service by phone, email, and other communication channels.
• Assist customers with memberships, billing, cancellations, refunds, and account maintenance.
• Respond to customer inquiries promptly and professionally.
• Accurately document customer interactions and account activity.
• Complete Camera Safety Audits and maintain accurate electronic records.
• Assist with reports, spreadsheets, SOP updates, and other administrative projects.
• Follow company policies, department procedures, and attendance expectations.
• Collaborate with team members while working independently when appropriate.
• Support additional departmental projects as business needs evolve.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Reliability

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ohio Car Wash Holdings is looking for a dynamic Customer Service Representative to help us retain our core customer base.Our goal is exceptional customer service! We offer competitive compensation and benefits, as well as overtime opportunities. There are always advancement opportunities available at Ohio Car Wash Holdings.Benefits:Competitive PayMedical, Dental, Vision, and Life Insurance401 (k) plan, Company Match eligibility after 1 year of employment (dollar for dollar match up to 5%)Paid Time Off after 90 days of employment/Paid HolidaysContinuing Education reimbursement $2500 annuallyWork Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m.Position SummaryOhio Car Wash Holdings is seeking a dependable, customer-focused Customer Service Representative to join our growing Customer Experience team. This position serves as the primary point of contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.The ideal candidate is professional, organized, detail-oriented, and able to manage multiple priorities in a fast-paced office environment.Essential ResponsibilitiesProvide exceptional customer service by phone, email, and other communication channels.Assist customers with memberships, billing, cancellations, refunds, and account maintenance.Respond to customer inquiries promptly and professionally.Accurately document customer interactions and account activity.Complete Camera Safety Audits and maintain accurate electronic records.Assist with reports, spreadsheets, SOP updates, and other administrative projects.Follow company policies, department procedures, and attendance expectations.Collaborate with team members while working independently when appropriate.Support additional departmental projects as business needs evolve.Minimum QualificationsRequiredHigh school diploma or GED.Minimum of 2 years of customer service experience, preferably in a fast-paced environment.Strong verbal and written communication skills.Proficiency with Microsoft Outlook, Word, and Excel.Excellent organizational skills and attention to detail.Ability to manage multiple priorities and meet deadlines.Ability to maintain confidentiality and exercise sound judgment.Reliable transportation with dependable attendance.PreferredAdministrative or office support experience.Experience handling escalated customer concerns.Experience using CRM, POS, or membership management software.Experience reviewing documentation, reports, or records for accuracy.What We’re Looking ForWe’re looking for someone who is:Customer-focused and solution-oriented.Dependable with consistent attendance and punctuality.Organized and detail oriented.Professional in both written and verbal communication.Able to work independently while collaborating with a team.Adaptable in a fast-paced environment.Comfortable balancing customer interactions with administrative responsibilities.Willing to learn new responsibilities and grow within the department.Why Join Ohio Car Wash Holdings?You’ll become part of a growing organization where customer experience is a priority. This role offers the opportunity to make a meaningful impact while developing new skills and supporting a collaborative team environment.