Customer Experience Specialist - Memberships & Admin

Ohio-Car-Wash-Holdings; East Mansfield (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Education reimbursement

Job summary

Ohio Car Wash Holdings is seeking a dependable, customer-focused professional to join our Customer Experience team as a Customer Service Representative. You will be the primary contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.

The ideal candidate is professional, organized, and detail-oriented, with the ability to manage multiple priorities in a fast-paced office environment.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of customer service experience, preferably in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise sound judgment.
• Reliable transportation with dependable attendance.

Responsibilities

• Provide exceptional customer service by phone, email, and other communication channels.
• Assist customers with memberships, billing, cancellations, refunds, and account maintenance.
• Respond to customer inquiries promptly and professionally.
• Accurately document customer interactions and account activity.
• Complete Camera Safety Audits and maintain accurate electronic records.
• Assist with reports, spreadsheets, SOP updates, and other administrative projects.
• Follow company policies, department procedures, and attendance expectations.
• Collaborate with team members while working independently when appropriate.
• Support additional departmental projects as business needs evolve.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Reliability

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ohio Car Wash Holdings is seeking a dependable, customer-focused professional to join our Customer Experience team as a Customer Service Representative. You will be the primary contact for customers across multiple express car wash brands, providing exceptional service while supporting administrative operations and department initiatives.

The ideal candidate is professional, organized, and detail-oriented, with the ability to manage multiple priorities in a fast-paced office environment.