Member Services Specialist

Burn Boot Camp; Auburn (CA); Presencial; USD 19.000 - 28.000; A tiempo parcial

Descripción de la vacante

Burn Boot Camp is seeking a part-time Member Services Specialist in Auburn, CA to deliver an exceptional experience for members and prospects. You will greet people, answer questions about memberships and services, and handle inquiries with a friendly, professional demeanor.

Responsibilities include check-ins, class scheduling support, membership sales and renewals, and updating accounts, all while collaborating with staff to ensure smooth operations and a welcoming environment.

Formación

• Strong customer-facing and service skills, focused on long-term member relationships.
• Excellent communication, active listening, and professional phone etiquette.
• Sales skills with ability to discuss memberships and drive retention.
• Interest in health, fitness, and wellness aligning with brand values.
• Organizational skills for schedules, records, and POS accuracy.
• On-site Auburn, CA availability with flexible hours including weekends.
• Basic computer proficiency; experience with scheduling or CRM is a plus.
• Experience in fitness, hospitality, or retail is a plus.

Responsabilidades

• Greet members and prospects; answer questions about memberships and services.
• Handle phone and in-person inquiries with a friendly, professional demeanor.
• Manage check-ins and support class scheduling.
• Assist with membership sales, renewals, and account updates.
• Collaborate with training and leadership staff to ensure smooth operations.
• Support promotional events and fitness challenges.
• Maintain a clean, welcoming environment; ensure reliable attendance for shifts.

Conocimientos

Customer service

Communication

Sales

Health interest

Organization

On-site work

Basic computer skills

Team collaboration

Herramientas

Scheduling software

Descripción del empleo

Company Description

Burn Boot Camp is a national fitness concept founded in 2012 that focuses on helping women and their families build healthy lifestyles through strength and confidence. With 45-minute circuit-style camps, complimentary Childwatch, and a joint-friendly Floating Floor, Burn Boot Camp creates a supportive environment for members in over 400 locations across the United States. The brand extends its impact through Burn On Demand, a digital platform offering premium fitness, recovery, and educational content across multiple categories. Burn Boot Camp also provides franchise opportunities for individuals passionate about fitness, community, and leadership development. Team members join a mission-driven organization dedicated to empowering confident women, strong families, and connected communities.

Role Description

The Member Services Specialist is a part-time, on-site role based in Auburn, CA, focused on delivering an exceptional experience to Burn Boot Camp members and prospects. Day-to-day responsibilities include greeting members, answering questions about memberships and services, and handling phone and in-person inquiries with a friendly, professional demeanor. This role manages check-ins, supports class scheduling, and assists with membership sales, renewals, and account updates. The Member Services Specialist collaborates closely with training and leadership staff to ensure smooth operations, supports promotional events and challenges, and helps maintain a clean, welcoming environment. The role requires consistent, reliable attendance during scheduled shifts, including potential early morning, evening, or weekend hours.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on building positive, long-term member relationships.
• Excellent Communication abilities, including clear verbal communication, active listening, and professional Phone Etiquette for inbound and outbound calls.
• Sales skills, including comfort discussing membership options, overcoming objections, and supporting member retention and referrals.
• Interest in health, fitness, and wellness, with the ability to represent Burn Boot Camp’s mission and values to members and the community.
• Organizational skills and attention to detail for managing schedules, member records, and point-of-sale transactions accurately.
• Ability to work on-site in Auburn, CA, during flexible hours (mornings, evenings, weekends) and collaborate effectively with a team.
• Basic computer proficiency and familiarity with customer management or scheduling software; prior experience in a fitness, hospitality, or retail environment is a plus.