Member Experience Specialist — Part-Time, On-Site (Auburn)

Burn Boot Camp; Auburn (CA); On-site; USD 19,000 - 28,000; Part time

Job summary

Burn Boot Camp is seeking a part-time Member Services Specialist in Auburn, CA to deliver an exceptional experience for members and prospects. You will greet people, answer questions about memberships and services, and handle inquiries with a friendly, professional demeanor.

Responsibilities include check-ins, class scheduling support, membership sales and renewals, and updating accounts, all while collaborating with staff to ensure smooth operations and a welcoming environment.

Qualifications

• Strong customer-facing and service skills, focused on long-term member relationships.
• Excellent communication, active listening, and professional phone etiquette.
• Sales skills with ability to discuss memberships and drive retention.
• Interest in health, fitness, and wellness aligning with brand values.
• Organizational skills for schedules, records, and POS accuracy.
• On-site Auburn, CA availability with flexible hours including weekends.
• Basic computer proficiency; experience with scheduling or CRM is a plus.
• Experience in fitness, hospitality, or retail is a plus.

Responsibilities

• Greet members and prospects; answer questions about memberships and services.
• Handle phone and in-person inquiries with a friendly, professional demeanor.
• Manage check-ins and support class scheduling.
• Assist with membership sales, renewals, and account updates.
• Collaborate with training and leadership staff to ensure smooth operations.
• Support promotional events and fitness challenges.
• Maintain a clean, welcoming environment; ensure reliable attendance for shifts.

Skills

Customer service

Communication

Sales

Health interest

Organization

On-site work

Basic computer skills

Team collaboration

Tools

Scheduling software

Job description

Burn Boot Camp is seeking a part-time Member Services Specialist in Auburn, CA to deliver an exceptional experience for members and prospects. You will greet people, answer questions about memberships and services, and handle inquiries with a friendly, professional demeanor.

Responsibilities include check-ins, class scheduling support, membership sales and renewals, and updating accounts, all while collaborating with staff to ensure smooth operations and a welcoming environment.