Member Services & Sales Advisor

Aaa-the-Auto-Club-Grou; Carrollwood (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

AAA membership

Travel discounts

401(k) plan

Paid time off

Health insurance

HSA/FSA

Life insurance

Annual bonuses

Job summary

The Auto Club Group in Carrollwood, FL is seeking a Branch Customer Service Representative to greet members and support sales of memberships and travel products. You will handle inquiries, process payments, and provide reliable service in a busy branch.

This in-office position requires flexibility to work irregular hours, including weekends, and offers an hourly wage with potential incentives and annual bonus opportunities. AAA membership benefits are included.

Qualifications

• High School Diploma or equivalent.
• Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Additional Responsibilities: Perform other duties as assigned.

Skills

Customer service

Problem solving

Digital confidence

Organization

Multitasking

Time management

Schedule flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

The Auto Club Group in Carrollwood, FL is seeking a Branch Customer Service Representative to greet members and support sales of memberships and travel products. You will handle inquiries, process payments, and provide reliable service in a busy branch.

This in-office position requires flexibility to work irregular hours, including weekends, and offers an hourly wage with potential incentives and annual bonus opportunities. AAA membership benefits are included.