Member Services Representative / weekends

Priority Dispatch Corp.; Schaumburg (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen Teilzeit-Mitarbeiter im Kundenservice, um eine positive Erfahrung für die Mitglieder zu schaffen. In dieser Rolle sind Sie verantwortlich für die Begrüßung von Mitgliedern und die Bearbeitung von Anfragen. Sie werden auch für die Verwaltung des Front-Desks zuständig sein und sicherstellen, dass alle Mitgliederanliegen professionell behandelt werden. Sie profitieren von einem kostenlosen Mitgliedsausweis und einem 401k-Plan nach drei Monaten. Wenn Sie eine leidenschaftliche und positive Einstellung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Black Card-Mitgliedschaft

401k-Plan nach 3 Monaten

Krankenversicherung

Medizinische und verschreibungspflichtige Pläne

HSA (Gesundheitssparkonto)

Qualifications

• Überlegene Kundenservicefähigkeiten, idealerweise in der Fitnessbranche.
• Grundlegende Computerkenntnisse sind erforderlich.

Responsibilities

• Begrüßung von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
• Bearbeitung aller Front-Desk-Aktivitäten, einschließlich Anrufbeantwortung.

Skills

Kundenservice

Zuverlässigkeit

Pünktlichkeit

Computerkenntnisse

Problemlösungsfähigkeiten

Education

Keine formale Ausbildung erforderlich

Job description

Job Details

Level: Entry

Job Location: Schaumburg Fitness LLC - Schaumburg, IL

Position Type: Part Time

Education Level: None

Salary Range: $15.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: See Job Description

Job Category: Customer Service

Description

The Part Time Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Pay Rate - 15.00 hourly

Schedule

• Part Time
• Saturday & Sunday: 2:00 PM to 10:00 PM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Benefits

• FREE Black Card Membership!
• 401k plan after 3 months of service
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)

Qualifications

Qualification Requirements

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.