Bilingual/Spanish Member Service Reps (Work from Home)

WellSense Health Plan; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual/Spanish Member Service Representative to join their dynamic team. This full-time remote role offers the opportunity to support members and providers by providing accurate information about health plans. With a focus on customer service excellence, you'll engage with diverse stakeholders, handle inquiries in both Spanish and English, and contribute to a culture of growth and support. Enjoy paid training, excellent benefits, and opportunities for advancement in a company that values diversity and inclusion. This is your chance to make a meaningful impact in the health insurance sector.

Benefits

Paid 10-week training

No-premium health insurance option

Mentoring and on-the-job training

Annual cash retention bonus

Opportunities for advancement

Recognition and rewards for high performance

Employee resource groups supporting diversity and inclusion

Qualifications

• Bilingual in Spanish with excellent customer service skills.
• High school diploma required; bachelor's preferred.

Responsibilities

• Interpret and resolve customer inquiries effectively.
• Handle calls in both Spanish and English.
• Meet or exceed quality and productivity goals.

Skills

Bilingual in Spanish

Excellent customer service

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Bilingual/Spanish Member Service Representative (Work from Home)

Positions are full-time, work from home.

Seeking bilingual/Spanish speakers.

Monday-Friday: 1st shift (no weekends). Actual shifts may vary between 8AM - 6PM EST.

Hourly rate: $19.50 per hour.

Join WellSense Health Plan, a regional health insurance company with 25 years of experience providing effective health insurance solutions for our members.

As a Service Representative, you'll support stakeholders by providing accurate information to members, providers, and internal customers about our health plans. This role offers growth opportunities within our company.

We are seeking bilingual applicants in Spanish to staff our Spanish call lines. Bilingual reps will handle calls in both English and Spanish.

Our Investment in You:

• Full-time remote work.
• Employment limited to certain states (list provided).
• Paid 10-week training to equip you with health insurance knowledge and customer service skills.
• Excellent benefits, including a no-premium health insurance option.
• Mentoring, on-the-job training, and support programs.
• Opportunities for advancement and pay increases based on performance.
• Annual cash retention bonus.
• Internal growth opportunities.
• Recognition and rewards for high performance.
• Employee resource groups supporting diversity and inclusion.

Key Responsibilities:

• Use resources to interpret and resolve customer inquiries effectively.
• Handle high volumes of calls from members and providers, with call lengths varying widely.
• Take calls in both Spanish and English.
• Maintain knowledge of contracts and policies.
• Handle difficult calls professionally and courteously.
• Document interactions per departmental policies.
• Collaborate with team members to solve problems.
• Meet or exceed quality and productivity goals.
• Perform additional duties as needed.

Qualifications:

Education:

• High school diploma or equivalent required; bachelor’s preferred.

Experience:

• Prior customer service experience preferred but not required; training provided.

Skills and Attributes:

• Bilingual in Spanish (additional languages a plus).
• Excellent customer service and communication skills.
• Strong organizational skills and ability to prioritize.
• Sound decision-making based on standards and guidelines.
• Proficiency in Microsoft Office.
• Reliable high-speed internet for remote work.
• Attendance and overtime flexibility.

About WellSense:

WellSense Health Plan is a nonprofit serving over 740,000 members in Massachusetts and New Hampshire, offering Medicare, Medicaid, and individual plans. We value diversity and inclusion and participate in E-Verify.