Member Services Representative- WEEKENDS- 2PM-10PM

Planet Fitness - IL/PA Rufo Group; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance the member experience. This role involves providing top-notch customer service, managing front desk operations, and ensuring a welcoming environment for all members and guests. Ideal candidates will have a passion for fitness, exceptional communication skills, and a positive attitude. Join a team that values reliability and professionalism, and help create an inviting atmosphere that encourages health and wellness. If you’re ready to make a difference in people's lives while working in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Customer service background preferred with exceptional skills.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer service skills

Communication skills

Problem-solving

Listening skills

Punctuality

Reliability

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.