Member Services Representative Weekends

Planet Fitness - PF Baseline Fitness; Coon Rapids (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an exciting team at a leading fitness club where your primary role will be to ensure new members feel welcomed and valued. This position involves engaging with potential members, providing tours, and handling front desk operations to create a positive environment. You'll also be responsible for maintaining the cleanliness of the club and addressing member service inquiries. If you have a passion for fitness and a knack for customer service, this role offers a fantastic opportunity to make a difference in people's lives while fostering a supportive community. Come be a part of a vibrant team dedicated to helping others achieve their fitness goals!

Qualifications

• Strong customer service skills are essential for this role.
• Basic computer proficiency is required for handling tasks.

Responsibilities

• Greet potential members and provide an exceptional customer experience.
• Handle front desk tasks, including member check-ins and tours.

Skills

Customer Service Skills

Basic Computer Proficiency

Job description

Job Summary

Responsible for new member sales and a positive member experience.

Essential Duties and Responsibilities

1. Greet/meet potential members, providing a great customer experience.
2. Handle all front desk related tasks, information calls, checking members in, signing up new members, taking potential members on tours, and managing changes to members' accounts.
3. Facilitate member services issues and questions and forward to Club Manager/Assistant Manager as needed.
4. Help maintain the neatness/cleanliness of the club.

Shift Expectations (4 – 8 hour shifts)

1. 1 hour (minimum): Deep cleaning.
2. 1 hour (minimum): Continued Training.
3. Full Shift: See “Essential Duties and Responsibilities.”

Essential Behavior Requirements

1. Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve the problem.
3. Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

1. Strong customer service skills.
2. Basic computer proficiency.

Physical Demands

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift up to 50 lbs less than 30% of the time.