Member Services Representative (Teller)

Midcoast Federal Credit Union; Edgecomb (ME); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) employer match

Paid time off

Paid holidays

Paid birthday off

Wellness program

Job summary

Midcoast Federal Credit Union in Edgecomb, ME is seeking a full-time Member Services Representative II (Teller or Universal Associate) to grow member relationships through education of credit union products and services.

The role requires exceptional customer service, attention to detail, and discretion with confidential information. Benefits include comprehensive health/dental/vision, 401(k) with company match, paid time off, holidays, and opportunities for advancement.

Qualifications

• Open, close, and transfer new accounts for members.
• Respond to live online chat and external email in support of the eBranch.
• Adhere to deposit and consumer lending policies and related regulations.

Responsibilities

• Open, close, and transfer new accounts for new and existing members.
• Respond to live online chat, external e-mail communication and electronic member applications in support of the eBranch.
• Perform file maintenance and maintain up-to-date member records and reports.

Education

High school diploma or equivalent

Job description

Full Time Member Services Representative (Teller or Universal Associate)

Edgecomb, ME

Midcoast Federal Credit Union is seeking a friendly individual to act as a full time Member Services Representative II for our Edgecomb branch. This role functions to expand and deepen member relationships through education of beneficial credit union products and services. Successful candidates must possess exceptional customer service skills, attention to detail, and the ability maintain confidential information. The position includes a competitive hourly wage, paid holidays and paid time off, full benefits package, educational and advancement potential.

Essential Functions & Responsibilities:

• Open, close, and transfer new accounts for new and existing members, and with support trusts, estates, and businesses. Identify and refer appropriate deposit products for members. Update and maintain member records and reports.
• Respond to live online chat, external e-mail communication and electronic member applications in support of the eBranch.
• Perform file maintenance as needed and maintain up to date and accurate member records and reports.
• Adhere to all deposit and consumer lending policies, procedures, and related compliance regulations.

Requirements:

A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal and sensitive nature. This role requires strong comprehension of rules, regulations, policies, and procedures to fully support our members.

Compensation & Benefits:

Compensation is commensurate with experience, and a company-wide bonus program is available based upon Credit Union performance. The employee benefits package includes health, dental, vision, short/long term disability & life insurance, 401(k) employer match program, paid time off, paid holidays, paid birthday off, and additional wellness-based incentives.

Education & Skills:

High school or equivalent required.

Midcoast Federal Credit Union is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Financial planning services
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program

Experience level:

• 1 year
• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location:

In person