Member Services Representative

20 - EXOS Works, LLC; Redwood City (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos is seeking a friendly, energetic Customer Service Associate to engage with club members in Redwood City. You will assist and respond to member inquiries, promote services, and deliver an exceptional service experience.

This role requires flexibility to work evenings, weekends and holidays, with opportunities to grow membership and support retention through personalized tours and outreach.

Qualifications

• At least one year of experience in a customer service based role.
• Dynamic personality: enthusiastic, energetic, friendly & personable.
• The ability to multi-task; goal-oriented and self-directed.
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Professionalism: polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Listening skills

Phone etiquette

Flexibility

Job description

Job Summary

Responsibilities:

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Qualifications:

• At least one year of experience in a customer service based role
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
• Excellent verbal and written communication skills
• Professionalism: polished appearance and phone manner
• Flexibility: able to work evenings, weekends and holidays

Residents of California, Colorado, New York, and Washington:

The compensation for this position ranges from $16.00/hour to $24.00/hour. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes

• health insurance
• life and disability benefits
• 401(k) plan
• paid time off

Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event.

Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer.

We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

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