Member Services Representative Part Time Opener

Planet Fitness - NJ/MA One World Fitness; Delran Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Member Services Representative at a leading fitness club, where your passion for health and fitness can shine! This role is all about creating a welcoming atmosphere for members and guests, ensuring they receive outstanding customer service. You will handle front desk operations, assist with member sign-ups, and address inquiries with professionalism and empathy. If you thrive in a fast-paced environment and enjoy helping others achieve their fitness goals, this is the perfect opportunity for you. Embrace a role that values positivity, reliability, and exceptional service in a vibrant community setting.

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Must demonstrate a positive attitude and reliability.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member inquiries and maintain cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Listening skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
3. Facilitate needed updates to members’ accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.